Popular Articles
Having Trouble Watching a Live Stream
Overview If you purchased access to a GOLS live stream and are having trouble watching, there are a few quick steps you can try before contacting support. Try These Steps First Refresh the page or close and reopen the app. Make sure you are logged ...
I Paid for a Stream but Cannot Access It
Overview If you paid for a GOLS stream but cannot access it, the most common cause is being logged into a different account than the one used at checkout. What to Check Please confirm: You are logged in with the same email address used to purchase. ...
Refund Policy for Streaming Purchases
Overview GOLS streaming purchases are generally non-refundable. However, we understand that technical issues can happen. If a verified technical issue on our end significantly impacts your ability to watch a purchased event, our team may review your ...
Do I Have a GOLS Subscription?
Overview Most GOLS event purchases are one-time purchases, not recurring subscriptions. Creating a GOLS account is free. Purchasing access to an event, game footage, or other product does not automatically create a recurring subscription unless ...
How to Delete Your GOLS Account
Overview If you would like your GOLS account deleted, our team can help review and process the request. Before You Request Deletion Please note: GOLS account creation is free. Most GOLS purchases are one-time purchases, not subscriptions. Deleting ...