I Received the Wrong Game Footage

• Related Articles

• Where Is My Game Footage Order?

  Overview Game footage orders are processed after the event footage is received, uploaded, and prepared for delivery. In some cases, footage delivery may take longer if the video file is still being uploaded, processed, or matched to the correct ...

• Can I Buy Footage From a Past Game?

  Overview In some cases, GOLS may be able to provide footage from a past game, depending on whether the event was recorded and whether the footage is still available. How to Request Past Game Footage Email success@gols.co with as much detail as ...

• My Game Footage Link No Longer Works

  Overview If your delivered game footage link no longer works, we may need to restore access or resend the delivery link. What to Do Email success@gols.co with: Email used for the order Order number, if available Event name Game date Team names ...

• I Ordered Multiple Game Footage Items, but Only One Processed

  Overview If you intended to purchase footage for multiple games but only one order or game appears to have processed, our team can help verify what went through. What to Do Before placing another order, please contact us at success@gols.co with: ...

• Having Trouble Watching a Live Stream

  Overview If you purchased access to a GOLS live stream and are having trouble watching, there are a few quick steps you can try before contacting support. Try These Steps First Refresh the page or close and reopen the app. Make sure you are logged ...