My Game Footage Link No Longer Works

My Game Footage Link No Longer Works

Overview

If your delivered game footage link no longer works, we may need to restore access or resend the delivery link.

What to Do

Email success@gols.co with:

  • Email used for the order
  • Order number, if available
  • Event name
  • Game date
  • Team names
  • Original delivery email, if you still have it

What Happens Next

Our team will check the delivery link and confirm whether the footage can be resent or access can be restored.

Important Note

Please download and save your footage once you receive access. Delivery links may not remain active forever.

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