Having Trouble Watching a Live Stream

Having Trouble Watching a Live Stream

Overview

If you purchased access to a GOLS live stream and are having trouble watching, there are a few quick steps you can try before contacting support.

Try These Steps First

  1. Refresh the page or close and reopen the app.
  2. Make sure you are logged into the same account/email used for purchase.
  3. Check your internet connection.
  4. Try a different browser or device.
  5. If you are on a phone, try switching between Wi-Fi and cellular data.
  6. If using a browser, clear your cache or open the stream in an incognito/private window.
  7. Confirm you are watching the correct event, field, channel, or game

Common Issues

You may be experiencing one of the following:

  • The stream will not load.
  • The screen is black.
  • The stream is buffering or glitchy.
  • The stream is showing the wrong field or game.
  • The video is stuck on halftime, ads, or a previous game.
  • The scoreboard or feed does not match the game.

Contact Support

If the issue continues, contact us at success@gols.co and include:

  • Event name
  • Date of the game
  • Field, court, pool, or channel
  • Team names
  • Approximate game time
  • Email used for purchase
  • Screenshot or screen recording, if possible

Important Note

During live events, our team will do everything possible to resolve stream issues quickly. If there is a verified technical issue on our end that significantly impacts your ability to watch, our team may review your purchase for a possible resolution.

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