Where Is My Game Footage Order?

Where Is My Game Footage Order?

Overview

Game footage orders are processed after the event footage is received, uploaded, and prepared for delivery.

In some cases, footage delivery may take longer if the video file is still being uploaded, processed, or matched to the correct order.

What to Check First

Please check your email inbox and spam/junk folder for a delivery email from GOLS.

The email may include wording such as:

  • “Your Game Footage Is Ready”
  • “Your Order Has Been Delivered”
  • “View & Download Your Game Footage”

If You Have Not Received Your Footage

Email success@gols.co with:

  • Order number, if available
  • Email used at checkout
  • Event name
  • Game date
  • Team names
  • Location, field, pool, or channel
  • Approximate game time

What Happens Next

Our team will check the status of your order and confirm whether the footage is still being processed, already delivered, or needs to be located by our production team.

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