When Will My Highlight Reel Be Delivered?

When Will My Highlight Reel Be Delivered?

Overview

Highlight reels are created after our team receives and reviews the event footage. Delivery time depends on the turnaround option selected at checkout and the availability of the footage.

What Can Affect Delivery Time

Highlight reel delivery may be affected by:

  • Event footage upload time
  • Number of games included
  • Accuracy of athlete details
  • Athlete cap number or team information
  • Custom music or special requests
  • Editing queue volume

How to Check Your Order Status

Email success@gols.co with:

  • Athlete name
  • Event name
  • Email used at checkout
  • Order number, if available
  • Turnaround option selected, if known

What Happens Next

Our team will check the order status with the editing team and provide an update.

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