How to Delete Your GOLS Account

How to Delete Your GOLS Account

Overview

If you would like your GOLS account deleted, our team can help review and process the request.

Before You Request Deletion

Please note:

  • GOLS account creation is free.
  • Most GOLS purchases are one-time purchases, not subscriptions.
  • Deleting your account may affect access to previous purchases, delivered game footage, or event content.

How to Request Account Deletion

Email success@gols.co with:

  • Your full name
  • Email address on the account
  • Confirmation that you want the account deleted

If You See a “Cancel Subscription First” Message

If the app or website says you need to cancel a subscription before deleting your account, please send us a screenshot. Our team will review the issue and help resolve it.


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