I Paid for a Stream but Cannot Access It

I Paid for a Stream but Cannot Access It

Overview

If you paid for a GOLS stream but cannot access it, the most common cause is being logged into a different account than the one used at checkout.

What to Check

Please confirm:

  • You are logged in with the same email address used to purchase.
  • Your payment was completed successfully.
  • You are opening the correct event or event pass.
  • You are using the latest version of the GOLS app or a supported browser.

Still Not Working?

Email success@gols.co with:

  • Your full name
  • Email used at checkout
  • Event name
  • Purchase date
  • Screenshot of your receipt or charge
  • Screenshot of the access issue

What Happens Next

Our support team will verify your purchase and help restore access if the order was completed successfully.

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