Overview GOLS streaming purchases are generally non-refundable. However, we understand that technical issues can happen. If a verified technical issue on our end significantly impacts your ability to watch a purchased event, our team may review your ...
Overview If your card was charged but you did not receive an order confirmation, the confirmation may have gone to spam or the order may be under a different email address. What to Check Please check: Spam or junk folder Other email addresses you may ...
Overview If you paid for a GOLS stream but cannot access it, the most common cause is being logged into a different account than the one used at checkout. What to Check Please confirm: You are logged in with the same email address used to purchase. ...
Overview In some cases, GOLS may be able to provide footage from a past game, depending on whether the event was recorded and whether the footage is still available. How to Request Past Game Footage Email success@gols.co with as much detail as ...
Overview If you purchased a highlight reel but did not receive a confirmation email, the order may have gone to spam, used a different email address, or may not have completed successfully. What to Check First Please check: Your email inbox Spam or ...