I Purchased a Highlight Reel but Did Not Receive Confirmation

I Purchased a Highlight Reel but Did Not Receive Confirmation

Overview

If you purchased a highlight reel but did not receive a confirmation email, the order may have gone to spam, used a different email address, or may not have completed successfully.

What to Check First

Please check:

  • Your email inbox
  • Spam or junk folder
  • The email address used at checkout
  • Your bank/card statement to confirm whether the charge went through

Contact Support

Email success@gols.co with:

  • Athlete name
  • Athlete date of birth
  • Athlete team
  • Event name
  • Email used at checkout
  • Phone number
  • Screenshot of receipt or charge, if available

What Happens Next

Our team will check whether the order was completed. If we cannot find an order, we may ask for a receipt or recommend placing the order again.

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