I Was Charged but Did Not Receive an Order Confirmation

I Was Charged but Did Not Receive an Order Confirmation

Overview

If your card was charged but you did not receive an order confirmation, the confirmation may have gone to spam or the order may be under a different email address.

What to Check

Please check:

  • Spam or junk folder
  • Other email addresses you may have used
  • Bank/card statement
  • Whether the charge is pending or completed

Contact Support

Email success@gols.co with:

  • Name
  • Email used at checkout
  • Event/product purchased
  • Charge amount
  • Charge date
  • Screenshot of charge or receipt

What Happens Next

Our team will review the payment and order system to confirm whether the purchase was completed.

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