What Information Should I Include When Contacting Support?

What Information Should I Include When Contacting Support?

Overview

To help our team resolve your issue faster, please include as many details as possible when contacting support.

For Streaming Issues

Include:

  • Event name
  • Game date and time
  • Team names
  • Field, court, pool, or channel
  • Device/browser/app being used
  • Screenshot or screen recording

For Game Footage Orders

Include:

  • Order number
  • Email used at checkout
  • Event name
  • Game date
  • Team names
  • Location/field/channel

For Highlight Reels

Include:

  • Athlete name
  • Athlete team
  • Athlete cap number
  • Athlete date of birth
  • Event name
  • Email used at checkout
  • Order number

For Refund or Billing Issues

Include:

  • Email used at checkout
  • Purchase date
  • Amount charged
  • Event/product purchased
  • Screenshot of receipt or charge

Contact

Email: success@gols.co

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